Terms of Service

Using this website

By using this website, you agree to use it lawfully and to provide accurate information when you contact us or place an order. These terms apply to the public website, product listings, cart, and online ordering features operated by Asrafee Addu.

Products, prices, and availability

We work to keep product names, descriptions, images, prices, and stock information accurate. Information can change, and an item may become unavailable before an order is confirmed. Prices shown on the website include applicable GST unless a product or checkout message says otherwise.

Orders and confirmation

Adding an item to your cart or submitting your details is a request to place an order. An order is not accepted until we confirm it after checking current price, stock, and fulfilment details. We may contact you if information needs to be corrected or an item cannot be supplied.

Confirmed orders may be cancelled or changed when necessary because of stock, pricing, delivery, payment, or other fulfilment issues. We will communicate the available next step with you.

Pickup, delivery, and payment

The available fulfilment options are shown during checkout. For delivery, you are responsible for providing a reachable mobile number and a complete delivery address. Delivery and pickup times are estimates and may be affected by availability, weather, transport, or other circumstances outside our control.

Payment options are shown at checkout. An order can remain awaiting confirmation until it is accepted by the merchant. Only use payment details provided through our confirmed order communication.

Cancellations, returns, and support

If you need to change or cancel an order, contact us as soon as possible. Requests are considered based on the order status, the condition of the goods, and applicable requirements. Please contact us directly so we can review the specific order and help with the available resolution.

Website content and changes

We may update product information, prices, availability, features, or these terms from time to time. The version published on this page is the version that applies when you use the website or place an order.

Contact us

Questions about these terms or an order can be sent to [email protected].